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Privacy

Data Deletion

How to request deletion of personal data associated with NextPilot, including data collected through our website, app, or connected platforms.

Last updated: September 2026

Overview

You can ask us to delete personal data we hold about you. This page explains who can request deletion, what we delete, and how to submit a request. For general privacy details, see our Privacy Policy.

Who can request deletion

  • Workspace owners / staff — delete or close a NextPilot business account and related personal profile data.
  • People whose data appears in a merchant workspace — for example a shopper whose order was stored by a NextPilot customer. We may need to route the request to that business, or confirm you are the data subject before acting.
  • Website / support contacts — delete emails or messages you sent to NextPilot support when no longer needed.

How to submit a request

  1. Email [email protected] with the subject line Data deletion request.
  2. Include the email or phone used with NextPilot, your company/workspace name (if any), and a short description of what you want deleted.
  3. If the request relates to Facebook, Instagram, WhatsApp, or another connected platform, mention the platform and any relevant account ID so we can locate linked records.

We may ask for reasonable verification before deleting data. We typically respond within 30 days.

Email a deletion request

What we delete

  • Personal account profile details we control for you.
  • Support tickets and contact messages tied to your request, where retention is not legally required.
  • Workspace business data when a workspace owner requests full account closure (subject to backup and legal hold windows).

We may retain limited records when required for billing, fraud prevention, security logs, or legal obligations. Aggregated or anonymized analytics that no longer identify you may also be retained.

Connected platforms (including Meta)

If you used a NextPilot feature that connects to Meta products (for example messaging or login integrations), deleting your NextPilot-related data does not automatically delete data held by Meta or by the business that messaged you. You may also need to use that platform’s own settings or the merchant’s support channel.

NextPilot will delete the copies we store that are linked to your verified request, and disconnect related tokens where applicable.

Need help?

Support: [email protected]
More ways to reach us: Contact / Support